Privacy Policy

1. Introduction

Solistiq Innovations ("we", "our" or "us") respects your privacy. This Privacy Policy explains what personal information we collect when you visit solistiqinnovations.com (the "Website") or use our digital marketing, performance marketing and related services, how we use it, and the choices you have.

By using the Website or submitting your information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Website.

2. Information We Collect

Information you give us

• Name, email address, phone number, company name and designation
• Details you include in contact forms, enquiries, proposals or emails
• Business information shared to help us scope or deliver a project, such as website links, advertising account access details and campaign data

Information collected automatically

• IP address, browser type, device type and operating system
• Pages visited, time spent, referring website and general location (city/country level)
• Cookie and similar-technology data, described in the Cookies section below

3. How We Use Your Information

• To respond to enquiries and provide quotes or proposals
• To deliver, manage and report on our services
• To send service updates, invoices and administrative messages
• To send marketing communications where you have agreed or where permitted by law (you can opt out at any time)
• To analyse Website usage and improve our content, design and services
• To detect and prevent fraud, spam or misuse, and to comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to make the Website work, understand how it is used and, where applicable, measure the performance of our own advertising. These may include analytics tools (such as Google Analytics) and advertising pixels (such as Google Ads or Meta Pixel).

You can control or delete cookies through your browser settings. Disabling some cookies may affect how the Website works.

5. How We Share Information

We do not sell your personal information. We may share it only in these cases:

• Service providers who help us run the Website and our business, such as hosting, email, analytics, CRM and payment providers, who are required to protect it
• Advertising and analytics platforms that process data through tags or pixels on the Website
• Legal and safety reasons, where required by law, court order or to protect our rights, users or the public
• Business transfers, such as a merger or acquisition, with appropriate safeguards

6. Client and Campaign Data

When we manage campaigns for clients, we may access advertising accounts, analytics and lead data. We use this data only to deliver the agreed services, keep it confidential, and handle it according to our agreement with the client. The client remains responsible for having a lawful basis to share any customer or lead data with us.

7. Data Retention

We keep personal information only as long as needed for the purposes in this policy, to meet legal, accounting or reporting requirements, or to resolve disputes. When it is no longer needed, we delete or anonymise it.

8. Data Security

We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Withdraw consent for processing or marketing communications
• Raise a grievance or complaint about how your data is handled

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

10. Children's Privacy

The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, please contact us and we will delete it.

11. Third-Party Links

The Website may link to third-party websites or services. We are not responsible for their privacy practices, so please review their policies before sharing information.

12. International Data Transfers

Some of our service providers may be located outside your country, so your information may be processed elsewhere. Where this happens, we take steps to make sure it is handled in line with this policy and applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Website after changes means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please reach out: